Refund policy
Meguiar's Pakistan is operated by Protek Devices, the authorised importer and distributor of Meguiar's products in Pakistan.
When we accept a return
We accept returns only where there is a problem with the order itself. Specifically, we will accept a return if:
- the product arrived damaged;
- the product is defective or faulty; or
- you received an item different from the one you ordered.
We do not accept change-of-mind returns. Because our products are consumable car care chemicals and compounds, we cannot resell an item once it has been opened or used.
Time limit
Please tell us within 7 days of receiving your order. Reports made after this period cannot be accepted, as we are unable to verify the condition of goods after that point.
Condition of returned items
The item must be:
- unused and in its original packaging, including any seals, caps and outer boxes;
- accompanied by proof of purchase (your order number or receipt).
How to start a return
Get in touch through the Contact page on this website, or call 0345 4684684. Please include:
- your order number;
- a description of the problem;
- clear photographs of the item and its packaging showing the damage or the incorrect product.
Photographs let us resolve most cases quickly, and in many instances without asking you to send the item back at all.
Return shipping
Where we accept a return under this policy, the fault is ours, so we pay the return shipping. We will arrange collection or reimburse your courier cost. Please do not send an item back before we have confirmed the return, as we cannot process unannounced returns.
Refunds and replacements
Once we have received and inspected the returned item, we will contact you to confirm the outcome. Where a return is approved, you may choose either:
- a replacement of the same product, subject to availability; or
- a full refund of the purchase price.
Approved refunds are issued to the original payment method within 7 to 10 business days of approval. The time it takes for the money to appear in your account depends on your bank or card issuer.
Where a replacement is sent, we cover the cost of delivering it to you.
Items we cannot accept
- Products that have been opened or used, except where the fault is the reason for the return.
- Products damaged by misuse, incorrect application, or storage outside the conditions stated on the label.
- Products returned without proof of purchase.
- Products bought from a retailer other than this website. Those are handled under that retailer's own policy.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and refund in full at any point before the order has been dispatched. Once an order is with the courier it can no longer be cancelled, and the terms above apply.
Questions
If anything here is unclear, or you are unsure whether your situation is covered, contact us before returning anything. We would rather talk it through first.